In the dynamic field of telecom and technical installations, Cablex has emerged as a trailblazer, especially with its recent integration of the Almer Arc 2.
The Almer Arc 2 has reshaped how Cablex approaches installation and maintenance services, propelling them towards greater efficiency and accuracy.
For over a decade, Cablex has specialized in complex technical installations, particularly in setting up equipment in heating systems. However, their expertise in telecom often meant facing challenges when dealing with unfamiliar equipment. The lack of precise technical support in these scenarios was a significant obstacle, leading to misunderstandings and unresolved issues.
The introduction of the Almer Arc 2 marked a paradigm shift in how Cablex addressed these challenges. With these glasses, technicians like Simon Baralon can directly interact with remote experts who visually comprehended the onsite situation. This setup allows more precise guidance and efficient problem-solving. The glasses, offering high-quality video and hands-free operation, enables the cablex technicians to receive real-time advice and specific directions, significantly reducing the time spent on each task. The Almer Arc 2 not only brought expert support directly to the field workers, making them more efficient and less stressed, but they also epitomized Cablex's commitment to evolving work practices through digital innovation.
“Having the Almer Arc 2 glasses has significantly transformed our work. They provide precise guidance, allowing us to work efficiently with hands-free support. With this technology, we’ve not only improved our productivity but also reduced our carbon footprint by minimizing travel.”
Co-lead, Swisstainable Digital Xploration Lab
cablex AG
Almer Arc 2 enables SFS to provide remote First Level Support, streamlining machine repairs across its global offices
