In the realm of construction and logistic operations, maintaining efficiency and reducing downtime are paramount. Gilgen Logistic Systems, a leader in innovative logistic solutions, has taken a significant leap forward by integrating the Almer Arc2 into their workflow.
Benefits with Almer Arc 2
Previously, the resolution of complex site issues often required the physical presence of multiple stakeholders, including product developers and subcontractors. This approach was not only inefficient but also costly, leading to prolonged downtimes. Gilgen Logistic Systems adopted Almer Arc 2 for a more streamlined solution to these challenges.
The adoption of the Almer Arc 2 has revolutionized how Gilgen Logistic Systems handles onsite issues. With Almer Arc 2, when a problem arises, the site technician can instantly connect with remote experts and subcontractors through a real-time video call. The ability to share know-how in real-time facilitates rapid assessment and problem resolution, dramatically reducing response times.
“Utilizing the Almer Arc 2, we managed to bring together the onsite technician, our product specialist, and the subcontractor into a single call. This immediate collaboration allowed us to address and resolve the issue swiftly, but also the transfer of essential know-how, preventing what could have been a prolonged disruption.”
Head of Innovations and Development
Gilgen Logistics Systems
Almer Arc 2 enables SFS to provide remote First Level Support, streamlining machine repairs across its global offices
