Use case

Factory floor assistance

Downtime of even a single machine can significantly disrupt production flows, leading to financial losses or delayed deliveries.
The scarcity of specialized workers makes it imperative to optimize the global accessibility and utilization of expert knowledge, overcoming geographical constraints.
The growing complexity of manufacturing technology necessitates collaborative problem-solving by interdisciplinary experts to ensure rapid resolution.
Travel restrictions, hurdles in the visa processes and geopolitical issues limit the mobility of experts to client or internal manufacturing sites.

Problems

Minimized Downtimes: Quick restoration of operations with on-the-spot expert assistance.
Global Expertise, Local Impact: Remote support allows specialists to assist multiple locations without the need for travel.
Cost Efficiency: Significant reductions in travel expenses.
Empowerment at the Frontline: Workers receive instant guidance from relevant experts, enhancing skill levels and confidence.
Service Excellence: Rapid and effective problem-solving enhances customer satisfaction and internal productivity.
Sustainability Advantage: Substantial decrease in travel-related carbon emissions, contributing to environmental sustainability.

Solution with Almer Arc 2

Industries

Almer Arc 2 enables SFS to provide remote First Level Support, streamlining machine repairs across its global factories.