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Almer Arc 2 enables SFS to provide remote First Level Support, streamlining machine repairs across its global factories.
In the competitive landscape of global industries, SFS stands as a beacon of innovation in operational maintenance and support. The partnership with Almer Technologies and the integration of the Almer Arc 2 into their processes have catapulted SFS into a new era of productivity and operational excellence.
For SFS, maintaining operational continuity across its vast network of facilities was always challenging. The traditional approach to equipment maintenance, which often necessitated the physical presence of technical experts, presented logistical challenges and inefficiencies that could no longer be ignored. Delays in problem-solving and knowledge transfer, exacerbated by the necessity for travel, directly impacted the company’s ability to maintain a swift and effective response to urgent maintenance needs.
The adoption of the Almer Arc 2 marked a pivotal moment for SFS, introducing a revolutionary method of providing First Level Support remotely. It enabled an unprecedented level of connectivity between field technicians and remote experts, facilitating problem-solving without the constraints of a physical location.
“Putting the Almer Arc 2 next to our machine that needs to run 24/7, I was able to resolve many problems in the middle of the night directly from home without driving on site. This reduces the downtime and increases our productivity all while I have more sleep.”
Head of Support - SFS Group
Almer Arc 2 enables SFS to provide remote First Level Support, streamlining machine repairs across its global offices
Almer Technologies AG
Marktgasse 46
CH-3011, Bern
+41 31 528 20 30
