Enriching the real world with digital elements – Augmented Reality (AR) is not yet widely used in industry, but it is becoming more and more important. Almer Technologies wants to help this technology of the future achieve a breakthrough, and will now be working with the global technology company TeamViewer. With Almer’s innovative AR glasses and TeamViewer’s sophisticated software, customers now benefit from a complete solution that is ready to use and easy to handle.
Team Viewer is an expert in remote support, providing AR solutions for inspection and maintenance. The software, which can be used to remotely control, manage and monitor processes, is already installed on more than 2.5 billion devices – and will be integrated into Almer Technologies’ smart glasses in the future. This is because TeamViewer has won the Swiss augmented reality specialist as a strategic partner. With its Almer Arc AR glasses, the company offers a new form of communication for remote maintenance and customer service. This enables processes to be optimised and time and costs to be saved – simply and easily.
A unique ecosystem
“Together we are creating a system that is unique,” says Sebastian Beetschen, CEO of Almer. “Because our solution is ‘enterprise-ready’. Users can deploy the glasses immediately and use them for many different purposes.” Whether in assembly and production or in inspection and maintenance, employees can communicate with external experts via the integrated camera and quickly receive specialist assistance. The Almer Arc is also an interesting support for the logistics industry, for example for manual order picking or warehouse management. Almer and TeamViewer place great emphasis on functionality and ease of use. The interfaces are optimally coordinated and the operation remains simple and uncomplicated. In addition, the Almer Arc is significantly lighter and more compact than conventional AR models and delivers excellent image quality. The data glasses have been successfully tested in numerous applications in recent months. “Our software and Almer’s hardware combine to provide customers with a complete, worry-free package,” says Dr Hendrik Witt, CPO of TeamViewer. “We deliver the best performance, reliability and security. Ultimately, our partnership takes digital communication to a new level.” Customer convenience and an optimal customer experience are top priorities for Almer. For example, if there is a complaint, the glasses are replaced immediately. If Almer develops new hardware, the customer receives a free upgrade. As a result, users benefit from a complete solution that is always state of the art and continuously developed to ensure optimal adaptation to different needs.
